Help Center

At Marett Precious Metals, we pride ourselves on prompt service and exceptional craftsmanship.

• In-Stock Items
  Orders for in-stock pieces typically ship out the next business day after your order is placed.

• Custom & Made-to-Order Items
  For custom work, shipping occurs upon completion of the project. Estimated timelines and production schedules will be clearly outlined in your personalized proposal so you know exactly what to expect.
  

Custom orders are where artistry meets precision — and we’re honored to bring your vision to life.

When you request a custom piece, you’ll receive a detailed proposal that includes:

• A project timeline
• A breakdown of costs
• Any materials or design specifics we’ve discussed

We do everything possible to honor the quoted timeframe, and most projects are completed on schedule. However, due to the meticulous nature of our hand-refinement and fabrication process, we appreciate your understanding should a project require additional time to meet our quality standards.

Throughout the entire process, we’ll maintain consistent communication, keeping you updated on your project’s progress every step of the way. Each custom piece is more than just a product — it’s a collaborative work of art, crafted exclusively for you.

At Marett Precious Metals, every item we produce is hand-refined, hand-poured, and hand-finished in small batches — using a balance of traditional craftsmanship and modern precision tools like laser embossing. The result is a product that is rich in character, intentionally imperfect, and entirely unique.

Because of our artisan process, natural traits and variations are not just expected — they’re a sign of authenticity. These may include:

• Pour lines and cooling marks
• Layering effects or striation lines formed during solidification (often visible from the sides)
• Slight asymmetries or soft transitions along edges
• Minor tool or finishing marks from shaping or engraving
• Variations in dimensions, weight, or thickness
• Pits, crevices, and surface texture variations

Even with the use of advanced tools like our laser embosser, these details remain. Laser-engraved elements may exhibit subtle surface variance or texture shifts that differ from the flawless uniformity of mass-produced, die-stamped products. That’s because our goal isn’t perfection — it’s authenticity, depth, and character.

What is not considered acceptable (and extremely rare in our process) includes:

• Major warping or distortion inconsistent with the piece’s intended form
• Incorrect or missing engraving or custom design work
• Severe surface damage unrelated to the creation or shipping process

If you believe your piece falls outside of these standards, please notify us within 5 business days of receiving your order. We’re committed to making it right.

We don’t rely on third-party labs — we rely on our process, and that process is deliberately overbuilt for one reason: certainty.

Each batch of precious metal is purified through multiple, rigorous stages that eliminate impurities beyond standard commercial requirements. We refine until there is no doubt — and we’ve consistently produced material that surpasses .999 benchmarks.

We do not issue formal assay reports, but we’re happy to explain our methodology to any customer who wants to understand how and why our metal is so pure. If absolute confidence matters to you, you’re in the right place.

U.S. orders under $250 ship for $12.99 per shipment group, with free U.S. shipping on orders over $250. Most orders ship as one shipment group. If an order includes both Marett-shipped products and third-party fulfilled merchandise, checkout may show two shipment groups because the items ship from different places.

International shipping is calculated at checkout where available using the live carrier, fulfillment, or app rates shown for the shipping address. International customers are responsible for any duties, taxes, customs fees, brokerage fees, import charges, or similar amounts collected by their country, carrier, or checkout provider.

• U.S. in-stock precious metal orders typically leave the studio within 1–3 business days.
• International delivery varies by destination, carrier service, and customs processing.
• Delivery timelines are estimates, not guarantees, and may vary during peak periods, carrier delays, customs processing, holidays, weather, or fraud review.
  

• Packaging: Each order is securely packed in appropriate boxes or protective mailers for safe transit.
• Tracking: A tracking number will be provided once your order ships.
• Signature Requirements: For high-value orders or at our discretion, a signature may be required upon delivery.
  

Marett-branded apparel, accessories, and other merchandise are fulfilled by a trusted third-party provider and may ship separately from our handcrafted precious metal products. U.S. merch-only orders use the same $12.99 checkout rate under $250 and qualify for free U.S. shipping on orders over $250. If merch is ordered with Marett-shipped products, checkout may show one shipment group for merch and one for the products we ship directly.

International merch shipping is calculated at checkout where available; duties, taxes, customs fees, brokerage fees, and import charges are the customer's responsibility.

• Shipping Times: Most merch orders are processed and shipped within 2-5 business days.
• Tracking: You may receive a separate tracking number from our merch partner.
• Returns & Cancellations: All merch sales are final, except in cases of damage, incorrect items, or defects. Please contact us within 5 business days if an issue arises.
  

We understand that sometimes plans change — and we do our best to accommodate.

• In-Stock Items: Orders may be changed or cancelled prior to shipment. Once shipped, our standard return policy applies.
• Custom Orders: All custom orders are final once production has begun. Because these pieces are made-to-order, changes or cancellations are not possible after that point.

If you're unsure whether your order qualifies for cancellation or changes, contact us right away and we’ll do our best to help.

• In-Stock Items: Eligible for return within 5 business days of delivery if unopened and undamaged. Return shipping is the customer’s responsibility unless the item arrived incorrect or damaged.
• Custom Items: All custom and made-to-order pieces are final sale and non-refundable once production begins. Exceptions may be made in cases of error or damage upon delivery.
  

All products in the Gemstones, Merch, & Recovered Treasures categories are either made to order or reclaimed treasures and are not eligible for return. All sales for items in these categories are final.

We offer a variety of secure and convenient payment options for both in-stock and custom orders.

• All major credit cards
• Apple Pay
• Third-party financing options (available at checkout)

For custom pieces, full payment is required upon approval of your proposal. A secure payment link will be provided, and production will begin once payment is received. These pieces are non-refundable once production begins.

Every Marett Precious Metals piece includes a Certificate of Authenticity featuring:

• The official product name
• Its unique serial number
• The signature of the artist who created it

Unless otherwise specified, every MPM piece is engraved with a unique serial number, discreetly matched to the number on its certificate.

Custom orders may include a flash drive containing:

• Design files or engraving proofs
• High-resolution images
• Production documentation

Sales tax is automatically calculated at checkout based on your shipping address, in compliance with state and local tax laws.

If you're purchasing for resale, please contact us prior to ordering to submit your resale certificate. Once verified, your account can be marked tax-exempt for qualifying purchases.

At Marett Precious Metals, every piece we create is a reflection of our passion, precision, and pursuit of excellence. Whether you’re purchasing an in-stock product or commissioning a custom work of art, we stand behind the quality of everything we produce.

If you ever receive a piece that appears damaged, incomplete, or inconsistent with the standards outlined in our product disclaimers, please contact us within 5 business days of delivery. We’ll review your concern promptly and do everything we can to make it right.

If you have any questions or need assistance, please visit our Contact Page for the various ways to get in touch with us. We look forward to crafting something extraordinary for you.